Terms & Conditions
ABOUT YOU:
In the following breakdown for the purpose of these Terms of Business we will be referred to as the Company and any visitor or purchaser from the website will be referred to as the Customer.
PLACING AN ORDER:
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us. Any order placed by the Customer through Stone age International website and received by the Company needs to be accepted at the discretion of the Company in accordance to a series of condition criteria before the order can be processed. We reserve the right to reject any order for any reason.
Each accepted order will form a binding contract between the Company and the Customer. This is to ensure that both parties are protected at all times.
All orders are subject to stock availability. If we are unable to supply any of the products that you have ordered we will inform you as soon as possible and in order to help also give you the options of any alternative products.
Please note, we are not able to process orders or schedule deliveries on weekends or UAE Bank Holidays.
QUALITY
Being the Diamond tool Supplier company from UAE, we control our entire supply chain. Our customers can reassure that all of our products are of the highest standard and have been sustainably Manufactured that are fully compliant with ethical trading regulations. However, the result may vary depending on various operating conditions from customer to customer.
The Customer must acknowledge that any images on Stone age International website are not an accurate representation of the product you will receive. It is likely that any products or samples that you order will have subtle differences in color to what we advertise online. Size represented in pictures might not be showing the actual size and therefore consideration should be made only to actual size details given in product descriptions before placing any orders.
DELIVERY, COLLECTION & STORAGE
Delivery will occur when the products are ready for unloading at the delivery address.
The Delivery Date or any other date or time for delivery specified by the Company shall be an estimate only. Time for Delivery shall not be of the essence of the Contract. Accordingly, the Company shall have no liability to the Customer for any loss or damage arising (directly or indirectly) from any delay in Delivery however such delay is caused (including, without limitation, by the negligence of the Company or its employees, contractors or agents) nor shall the Customer be entitled to terminate or rescind the Contract or refuse to accept Delivery because of such a delay.
If you have any concerns, kindly contact us.
ABOUT YOU:
In the following breakdown for the purpose of these Terms of Business we will be referred to as the Company and any visitor or purchaser from the website will be referred to as the Customer.
PLACING AN ORDER:
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
After you place an order, we will send you an e-mail to confirm that we have received it (Order Acknowledgement). However, this does not mean that your order has been accepted by us. Any order placed by the Customer through Stone age International website and received by the Company needs to be accepted at the discretion of the Company in accordance to a series of condition criteria before the order can be processed. We reserve the right to reject any order for any reason.
Each accepted order will form a binding contract between the Company and the Customer. This is to ensure that both parties are protected at all times.
All orders are subject to stock availability. If we are unable to supply any of the products that you have ordered we will inform you as soon as possible and in order to help also give you the options of any alternative products.
Please note, we are not able to process orders or schedule deliveries on weekends or UAE Bank Holidays.
QUALITY:
Being the Diamond tool Supplier company from UAE, we control our entire supply chain. Our customers can reassure that all of our products are of the highest standard and have been sustainably Supplier that are fully compliant with ethical trading regulations. However, the result may vary depending on various operating conditions from customer to customer.
The Customer must acknowledge that any images on Stone age International website are not an accurate representation of the product you will receive. It is likely that any products or samples that you order will have subtle differences in color to what we advertise online. Size represented in pictures might not be showing the actual size and therefore consideration should be made only to actual size details given in product descriptions before placing any orders.
DELIVERY, COLLECTION & STORAGE:
Delivery will occur when the products are ready for unloading at the delivery address.
The Delivery Date or any other date or time for Delivery specified by the Company shall be an estimate only. Time for Delivery shall not be of the essence of the Contract. Accordingly, the Company shall have no liability to the Customer for any loss or damage arising (directly or indirectly) from any delay in Delivery however such delay is caused (including, without limitation, by the negligence of the Company or its employees, contractors or agents) nor shall the Customer be entitled to terminate or rescind the Contract or refuse to accept Delivery because of such a delay.
The Customer will inspect the Goods at its earliest opportunity after Delivery. Any claims by the Customer in respect of any damage to or shortage or loss of the Goods must be notified in writing to the Company within 2 working days from the date of delivery and the Company (and any carrier) must be given a fair chance to inspect the Goods. The Company will not accept liability for shortages in quantities delivered unless the Customer notifies the Company of any claim for short delivery of the goods within 2 working days of the delivery. In such circumstances the Company liability will be limited to making the shortage good.
All deliveries must be checked, accepted and signed for by a person over the age of 18, at which point the Customer takes full ownership and responsibility of the product with regards to any loss, theft or damage thereafter.
Please ensure that when placing your order with us, that your delivery address is accurate and complete to avoid any issues with delivery. You are also required to notify the Stone age International of any access restrictions for alternative arrangements to be made (where applicable). If a delivery cannot be made due to no-one being present to accept the delivery, then all future attempts will be at the cost and responsibility of the customer.
All quoted delivery dates and times are estimates based on the information provided by the independent transport haulier companies that we work with, therefore we will not be responsible for any delays. To minimize inconvenience we will, wherever possible, try to make one single delivery to you. This means that if your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.
Once your products have been signed for and collected, the customer takes full ownership and responsibility of the product with regards to any loss, theft or damage thereafter.
OWNERSHIP AND RISK:
All responsibilities of risk (including loss, deterioration of, or damage) to the Products shall pass to the customer upon delivery or collection once signed for.
Unless otherwise agreed in writing between the Company and the Customer, ownership of the Products will remain with the Company and will not pass to the Customer until the Price (and all other sums relating to the Order) has been paid in full by the Customer.
FORCE MAJEURE:
If we are prevented from, or delayed in, carrying out our part of the Contract by any circumstances or conditions beyond our control then we shall reserve the right to suspend performance of the Contract until the circumstances or conditions are no longer present.
Conditions beyond our control include, without limitation, any war, national emergency, act of terrorism, industrial dispute, lockout, strike or other labour dispute (whether or not relating to either party’s workforce), riot, civil commotion, malicious damage, fire, explosion, storm, flood, drought, epidemic or pandemic, Act of God, accident, failure of production equipment, any restraint or delay affecting carriers or inability to obtain supplies of adequate or suitable materials, any statute, rule, byelaw, order, regulation or requisition made or issued by any government department, local or other duly constituted authority.
UAE
INDIA
USA